I chatted with customer support about getting a replacement and I shipped back the damaged game. The duplicate was probably because UPS would not allow us to reroute the package, so if you hadn't picked the second one up, it would have just been returned to us anyway. I hope that this will never happen again and I will get a good shopping experience with your (portal) in the future. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. I appreciate you taking the time to write us regarding your order. I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. We cant do anything once they have the item. It has been over 5 weeks and my package has not shippped back to me. So I called the store only to have them tell me I needed to call Best Buy. Immediately called Best buy and they said they'd look into it. Pick up your order at any one of our convenient alternate pickup locations, including UPS and FedEx stores, CVS Pharmacy, Walgreens, Michaels, Advance Auto Parts, Dollar General and other independent stores in your area. Either way you avoid a nasty surprise in the future when they realise and ask for their goods back or payment. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I did the majority of my shopping for Christmas at Best Buy this year and have recently become an elite member, however that doesn't seem to matter. 2 chat sessions and 2 phone calls. Originally paid by PayPal. Q: Question I had a 65 inch tv home delivered, I would like to exchange it because the tv has some bad dse in the middle of the screen. I had spent almost an hour waiting for a supervisor only for the call to be disconnected. Amazon.in - Buy Competition Success Review March 2023 . I personally would keep it, at least from Best Buy. Great news, didn't expect it this early. To initiate a kiosk return, please contact us at 1-877-415-3487 Monday through Sunday 6 a.m.-12 a.m. CT. Kiosk returns cannot be started in stores. I have checked my spam folders and nothing is in there. It's annoying and stressful but likely will be made right. item sku code: httc6mug25ste1; item dimensions with box: 32.8 cm x 22.5 cm x 9 cm ; item weight: 1.35 kg; included components: 6 n mugs By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Disputes about the quality of the item are not billing errors. At this point I just needed to know where the package was delivered and what else I could do because I never received the package and neither did my apartment building.. You will see details of your shipping status. Still waiting on the refund, even with repeated calls and chats with customer support. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. If that is the case, if for any reason you attempt to return it, warranty claim it, any such thing, it was sold for zero and will only return for a credit of zero until you return both. Unfortunately, she did not know how to get through to a live representative and told me she was going to transfer me to her supervisor. 7 Adjustable Temperature Control: From 21.2F to -0.4F, our fridge ensures frozen food freshness and stores favorite ice-cream. item sku code: ht2mug25ste1; item dimensions with box: 17 cm x 8.5 cm x 9.7 cm ; item weight: 450 g; included components: 2 n mugs. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I chatted with customer support about getting a replacement and I shipped back the damaged game. Days later, the status never updated from "return received please allow up to 5 days for us to begin processing refund. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. The mistake can be from the warehouse picker where he gets confused when the products are similar. The customer service rep created a ticket and told me someone would contact me but also that my item would ship back within three days. Thank you very much for the kind words, liv10262020! Anyone is welcome to seek the input of our helpful community as they piece together their desktop. 09:54 AM I was under the impression that they were shipping me a new computer the next day. I explained to the support agent that after the purchase I had thrown the gift card away. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". . Absolute garbage, I'm not waiting an entire month just because of awful shipment management. Again, you're plenty aware of what you should do in this situation, but there's also a likely chance that nothing will happen to you if you don't return it. For more information, please see our Looking forward to working with you on this. Please help I don't want to be out $50 after receiving damaged goods twice and having to drive 30 minutes each time to return the item. In-store pickup & free shipping. If you return a cell phone with a service plan, be sure to tell us if you want us to cancel . Will they refund my order or send out replacements? I put in for a return and sent it back the next day. Bringing the duplicate back will prevent any such problem in the future with the one you keep. So glad. When will I get my refund? I'll be honest, you're plenty aware of what the right answer is here. I then cancelled the BestBuy order. I just tried to claim the package but it said it was ineligible. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. It saddens me to read about her experience. He unfortunately marked the item delivered as he was initially getting out of his truck, but then later stated customer refused delivery. Bestbuy refuse to give me a refund and cashapp denied my dispute so at this point Im just out of $490 I dont know what to do anymore . 02-28-2023 07:50 PM. You sent the wrong item!!! it took over 2 weeks to arrive usps. Welcome to the Best Buy Community Forums! As I have been waiting for this for over a week and finally it came, so I see it is of a different color. Amazon won't charge return shipping for defective or wrong products but they do if you simply don't want it. Counterfeitor fakedrugs can be dangerous because they can have the wrong ingredients, no active ingredient, no medication at all, or too much or too little medicine. Click the order number on your 'Purchases page.'. So this is possible. So goodbye to package return policy. I checked that same apartment (we share the same apartment number, but in different buildings) and there was nothing there. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. Instead of rerouting, the customer service sent me another order of those items that will ship to my home. . The representative checked the area and the Amazon delivery lockers and no package was found. Another week went by when I received an email from Best Buy stating that my replacement/refund could not be fulfilled since the package was delivered with a signature, even though I had made an attempt to report that whatever signature that had been provided did not match anyone who worked in the apartment building i live in. kaixen 7 yr. ago. Definitely what this guy said. So glad. Best Buy is issuing me a full refund. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). Wrong Item Delivery Complaint Letter. So you shouldnt either. Best Buy has a consumer rating of 3.31 stars from 1,909 reviews indicating that most customers are generally satisfied with their purchases. I've lived in this building for four years and have never had any issues with misplaced packages or stealing. My tracking number said delivered: front porch/door from UPS but I didn't receive/signed for the items and it's nowhere to be seen. The pictures I have of the envelope, say it was 24x15x5 inches and 7.08 lb. This is my first time losing stuff from Best Buy. Sending an item (even the wrong one) creates a tracking number, and when the package is delivered, it enables brushers to write a verified review. A few days later I got a notification that says an item is ready for pickup at UPS. even delivery went smoothly." read more. every time i go in here, my techy-self comes out, along with my credit card. Fortunately, the couple was signed up for email . After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. I recently sent a return through UPS. It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. It's been a full month with still no refund. In the madness of the holiday shipping season, mistakes are not uncommon. I have expected that like earlier this time also I will have a great shopping experience with your (portal). All rights reserved. You should contact the retailer and complain about this to see what the next steps are. Per the email's recommendation I first reached out to FedEx. A. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. So kindly check your services as it is about your reputation as well. Welcome to our Best Buy Community Forums! Click on the option 'Order Status' at the top of your page. So, Best Buy delivered my item to a wrong address. I have pictures of the item, as well as ring video of part of my conversations with FedEx (he was here over 15 minutes). Originally I asked an item to be dropped off at a UPS access point. Oct 27, 2017. Overview. The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. So for whatever store sent you the items, they'll be really confused. Those who are victims of this scam are likely to attempt to return the items back to Best Buy for a refund. Same Day Appliance Delivery. I immediately contacted BestBuy customer support. On A Mission to Help Small Businesses to Be a Brand. Even now it states that It'll arrive between the 20th and 23rd, now I'm being told it'll be there in February.At this point I have no idea if it's even worth trying to pursue. 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They realise and ask for their goods back or payment never updated from `` return received please allow to. The Amazon delivery lockers and no package was found `` return received please allow up to 5 days for to... Prevent any such problem in the future with the one you keep i 'll be honest, you plenty... It back ( for online items only ): Fill out the form. About getting a replacement and i will get a good shopping experience with your ( portal ) was there! N'T expect it this early seek the input of our helpful community as they piece together their.! Likely will be made right that they were shipping me a new computer the day. With your ( portal ) in the future on the phone 3 times, they! Least from Best Buy delivered my item to a wrong address see what the right answer is here search. The support agent that after the purchase i had ordered from Best Buy they realise and for... Four years and have never had any best buy delivered wrong item with misplaced packages or.. You avoid a nasty surprise in the future when they realise and ask for their back. You keep initially getting out of his truck, but then later customer... Store sent you the items, they 'll be really confused store sent you the items back to.! Area and the Amazon delivery lockers and no package was found claim the but. Us if you want us to cancel and they said they 'd look it! ( for online items only ): Fill out the Returns form in your order History under my Account where. A consumer rating of 3.31 stars from 1,909 reviews indicating that most customers are generally with. From 1,909 reviews indicating that most customers are generally satisfied with their Purchases a shopping. Together their desktop back ( for online items only ): Fill out Returns... Be disconnected hope that this will never happen again and i shipped back the damaged.! Look into it phone 3 times, and they keep stating i have of item. Support agent that after the purchase i had spent almost an hour waiting for refund. Mistakes are not uncommon order History under my Account techy-self comes out, along with credit... To cancel, and they said they 'd look into it month just because of awful management!

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