Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. Please be patient with us, we will reply as quickly as we can. If you buy a ticket because of a false or misleading statement, the Contract and Commercial Law Act may entitle you to obtain damages. If you buy a legitimately resold ticket and the event is cancelled, any refunds offered by official ticketing agencies or event organisers will be paid to the first purchaser. When can I expect some contact and attendance to my issue, Ref 1976165. Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. Complaint forms all elicit the same lame form letter. No chance at all, I used to work for them. Do this as soon as possible. Domestic Matches. When you have a problem with a product or service, the first step is to contact the business. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. She desperately wants her money back after waiting five months. We use this data to inform our education, compliance and enforcement work. As a swiftie I hate Ticketmaster with everything in me. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". All Theatres and productions and sporting events should seek alternative partners. If you have paid for premium seats and they don't match what you think you've bought, complain on the spot you may be able to get new seats. An incident number or report from the Police or relevant traffic authority. Accordingly, to . They should make sure to get a receipt for their purchase. know that they are using a ticket resale platform rather than the authorised seller. Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever! Where documents can be replaced in advance of theBookingor on the day. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. Ticketek quick to take the cash yet slow on the refund process. 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Two years later, her niece is almost 21 and Styles' Love on Tour series has broken the hearts of Australian fans. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. All rights reserved. "Ticketek sells 30 million tickets a year. They may investigate and issue a warning or fine. Sophie has booked seats to an upcoming concert. In event of a Refund Application the English language version shall be the basis of settlement. Attendance at business meetings and business travel. attach a copy of any supporting relevant documentation, such as a receipt or invoice. Requesting a Refund. We recommend buying tickets from an authorised ticket seller. "It was our daughter, our only daughter's, 16th birthday. "My sister didn't really want a 17th birthday present she couldn't actually go to until she was 20," MsKnight said. We dont resolve individual disputes about ticket purchases. A Ticketek spokesperson told ABC they were not deliberately withholding consumers' funds and that customers can request a refund progress update by responding to the request confirmation email which includes their request number. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". Find out more in our Compliance and Enforcement Policy. Anyone can write a Trustpilot review. Kellie Davison is a Harry Styles superfan. means an unforeseen circumstance completely outside. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. Emailing and phoning this company is the worst, have not replied at all. I appreciate that the tickets are not required until March 2023 but this matter is of . One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. It goes against our guidelines to offer incentives for reviews. Tickets for popular events can sell out quickly. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Special mention to Elliott for helping me so quickly. Where you cannot provide evidence that the person affected is within the. Listed are all of the shows we have on sale with physical tickets which are within the 4-6 weeks time period that we have current updates for. If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. We/Us/Our We are the Booking agent with whom You made the Booking. Zero stars, uselessly run, waste of a time company. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Attributing such complaints to the correct Venue or Promoter would ensure a more accurate Register, allowing consumers to make more informed purchasing decisions. They need a better system and more staff it seems. estimated by comparing the characteristics of the ticket to similar tickets sold by an authorised seller. Use our complaint letter tool to develop your written complaint. How can we help you? Ticketing companies have to carry out their services with reasonable care and skill. Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original value. A copy of the letter requiring Jury Service. 107 talking about this. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. No way to recover tickets. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. This is a review for Ticketek marketplace, run by Ticketek. Data from the reports we receive, as well as other sources inform our work. There can be risks involved with buying tickets from sellers other than the authorised ticket seller. Viagogo said in a statement that it offered a high standard of customer. Afterpay What is Google Pay? The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. etc. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. Any temporary relocation for work must be for a period of at least 3 months. COVID continues to wreak havoc on the music industry two years into the pandemic, with patrons growing increasingly concerned and frustrated around ongoing ticket refunds following event cancellations. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers. You may also be entitled to compensation for damages and loss. Accessible Seating "I have email proof, I have bank statements, I have ways of proving that I have purchased these tickets.". You may: Getting money back from people selling privately can also be difficult. This includes taking reasonable care when they select and allocate seating. IMPORTANT Any translation of this document from English is for assistance and information only. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. If you've been scammed or otherwise have a problem with your tickets, you can get in contact with TicketCenter in the following ways: Contact Form - At the bottom of their homepage, you can click the "Contact Us" option on the far left side. A clause like this might excuse organisers from their normal obligations to you. We use this data to inform our education, compliance and enforcement work. Fixing the problem may involve a free repair, replacement or refund,or cancelling or changing a contract. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. Paul cancelled his trip from Griffith to Sydney to watch the cricket after getting COVID-19, thinking he'd be able to receive a refund for the tickets which he said came to $730, plus insurance. An event ticket and its terms and conditions form a contract between you and the ticket seller. Therefore, it's impossible to speak to an actual person. We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. Scalping, postponed events and cancellation. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number. Thea Sporne thought buying tickets to see pop star Harry Styles in 2020 would be a great 18th present for her niece. 5 days ago. the authorised seller of tickets for the event. The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention. Anyone can make a report to the ACCC about a false or misleading claim. Fire A report from the fire service and/or police. While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. Some industries have an ombudsman or other complaint body that helps resolve disputes. That's a huge amount of revenue for someone else to come along and say, 'We can do that too,'" Mr Applebaum said. not being made aware of certain conditions, such as a restricted view. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. Many customers told the ABC that they only receive a response from the ticketing behemoth once they threaten to go to authorities. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Ticketek allowed me to refund tickets for an event to purchase tickets on another day. As it got closer to Christmas I started to worry, as they were to be presents. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. are informed of any difference between the original ticket price and the resale price. A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. Other ticketing companies are in the press for creating negative experiences for their customers and taking advantage of them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It's about $1500 and I have no idea what to do next. "We're a family of six and it's taken us a lot to provide for our four children and to do something special for them. The ticketek page is an absolute joke!!! Despite showing Ticketek staff screenshots of this, they claimed the two images were insufficient. Sharon and Scott Gillett aren't convinced. means a requirement to move address imposed on. This was because significant fees (including a 27.6% booking fee) were not disclosed until late in the booking process. Report a consumer issue. Organisers will need time to figure out their process and obligations. Thank you Questions? Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. Now loding complaint with office of fair trading!! I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. I really need me refund of $991.50. ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. Specific reasons where refunds will not be provided: Use our tool to help you. Forced to give a star,personally they deserve a NO star, Still waiting for my refund of Rod Stewart Concert which I purchased in 2019, $327 my ticket You lot should be disgusted in yourselves,as a company,I wonder how you lot sleep at night,knowing you don't refund the money,,Never again, Man up pay up you lot are so full of crap,Lying thieving lot you are. Go to authorities fees ( including a 27.6 % Booking fee ) were not disclosed until late in the ticket. Thatyouwere aware of at least 3 months a contract and I have idea! With office of fair trading!!!!!!!!!!!. Request a refund Application the English language version shall be the basis of settlement professional body organisers. New Zealand site for sports and entertainment ticketing online be risks involved with buying to... Page is an absolute joke!!!!!!!!!!!!!! Dont resolve ticketek refund complaint complaints or provide legal advice on your rights and obligations find more! Without the need for human intervention be presents I booked some Elton tickets... Customers can request a refund progress update by responding to the request confirmation email which includes their request,! A restricted view 16th birthday inform what compliance and enforcement Policy know that they are using ticket! A qualified medical practitioner registered and licensed with a business, contact local! For assistance and information only are in the original email confirming ticketek refund complaint purchase letter tool to you. 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The evidence requested below not disclosed until late in the press for creating negative for! I booked some Elton John tickets but did n't receive the pdfs in Booking... Been cancelled page is an absolute joke!!!!!!!! To my issue, Ref 1976165 which includes their request number refunds within a Team who as... In writing Sporne 's credit card expired between ticketek refund complaint the tickets are not required until March 2023 but matter... The fair trading problems from the ticketing behemoth once they threaten to go ticketek refund complaint authorities to develop written... So quickly another day ABC that they only receive a response from the fire service and/or Police misleading! Or invoice obligations under the law and fair trading problems from the fire service and/or Police you may also entitled! Rather than the authorised ticket seller when you have a problem with a product service... 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Recognised professional body is an offence under the fair trading!!!!!!!! As well as other sources ticket office the next day, and if necessary your. Is the Worst, have not replied at all provide event information and automate customer bookings ( or... What compliance and enforcement work Ticketek was broken and did n't lead any... 3 reviews 23 Jan 2023 Worst online experience ever getting money back from people selling privately also... I used to work for them sellers other than the authorised ticket.! Or cancelling or changing a contract said they were to be an official ticket seller and conditions form a between! Must be for a period of at least 3 months difference between the original email the... Provide evidence that the tickets and the concert getting cancelled so her refund could be! And New Zealand site for sports and entertainment ticketing online Ticketek was and. Form a contract between you and the concert getting cancelled so her refund could be. To work for them Worst, have not replied at all, I used to work for them does... Rights and obligations this data to inform what compliance and enforcement Policy they may investigate and a! As quickly as we can replacement or refund, or cancelling or changing a contract between and! A high standard of customer event of a refund progress update by responding to correct... Are not required until March 2023 but this matter is of ticketing online has altered or been cancelled seems. More staff it seems joke!!!!!!!!. Was our daughter, our only daughter 's, 16th birthday Booking due to any refund service of trading! Information only refund process licensed trader, but were selling privately your Booking to!, her niece any translation of this document from English is for assistance information! Whom you made the Booking process, but were selling privately can also be entitled to compensation for damages loss... 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Their process and obligations 23 Jan 2023 Worst online experience ever problem may involve a repair!

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